Location & Working Hours,Customer Service

Halloween Sale: Buy one selected bike, will get a free accessory gift pack including a phone holder bag, a translucent fluorescent bag and an extender that values $70.97 during the Halloween sale from 30th October to 5th November. Click here to view more.



Location & Working Hours

Contact Us

  • We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

    · Our Warehouse Location:
      4467 Rowland Ave.El Monte, California, United States, 91731
    · Number:+1 888-6600868, 7:00am - 6:00pm(PST) Monday-Friday, 7:00am - 4:00pm(PST) Saturday
    · Open Time: 9:30 am-5:30 pm, every Monday to Friday

  • Customer Service:

    For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket at support@addmotor.com. We normally respond to all tickets within 1 working day. A phone call at +1 888-6600868 is always welcome.

  • Sales:

    If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.

    Welcome to join us, more communication please email us at the following mailbox.
    sales@addmotor.com -- Any pre-sale advisory.
    support@addmotor.com -- Any problem you meet when using the bike, like product technologies issue, usage methods, etc.
    dealer@addmotor.com -- If you want to do business as our dealer, kindly please contact us in this mailbox to reach an agreement.